Grievance Redressal Mechanism

Effective Date: August 1, 2025

At RG Groceries, we value our customers and strive to address any concerns promptly and fairly. In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a dedicated Grievance Officer.

1. How to Raise a Complaint

You may raise any grievance related to product quality, delivery, refunds, or website usage by contacting us through any of the following methods:

• Email: refunds@rggroceries.in
• Phone: 98947 01222 / 89034 01222
• Postal Address: 5/180, Guptha Nagar, Bharathiyar Street, Angammal Colony, Salem – 636 009, Tamil Nadu, India

2. Grievance Officer Details

• Name: Mr. Rajesh
• Designation: Founder & Grievance Officer
• Email: refunds@rggroceries.in

3. Resolution Timeline

We aim to acknowledge your complaint within 48 hours and resolve it within 7 working days from the date of receipt.

4. Escalation

If you are not satisfied with the resolution, you may escalate the issue to relevant consumer protection authorities or initiate legal proceedings as per applicable laws.

Commitment

We are committed to protecting your consumer rights and improving your shopping experience.